What makes your crisps different?
The most popular choice of crisp is the potato crisp. Beige, bland & boring. Dull, dreary & depressing. We’re so over that. EMILY snacks are a bold alternative in a sea of sameness. No one need live a plain potato crisp life anymore. Ditch Dull. Eat Bold. All EMILY snacks are uniquely bold. From the innovative shapes of Sweet Potato Veg Sticks or triangular Veg Thins to the fabulous flavours of Thai Chilli Veg Sticks, Barbecue or Vegan Sour Cream & Onion Veg Thins (yes, you heard right, Vegan!). Made using either a vacuum frying or ‘hot popped’ process, all our snacks use very little oil, making them a healthier, less greasy, and all-round better product.
What are Veg Thins?
EMILY Veg Thins are a unique take on the classic tortilla chip. Made with over 80% real veg, they are a combination of corn, peas, black bean and red lentils pressed into our triangular thin and packed with flavour. Who says healthy has to be dull? Not EMILY…
How are your snacks made?
We cook EMILY Veg Sticks, Veg Crisps and Fruit Crisps by vacuum frying. This is an efficient method of reducing the oil content in fried snacks, whilst maintaining product nutritional quality and reducing oil deterioration. The veg & fruit is cooked under pressure meaning we can use less oil and fry at much lower temperatures (80 degrees Celsius) compared to deep traditional methods (above 180 degrees Celsius). All this means is that the fruit and veg retains more of their natural colour, taste, crunch and goodness. Our Veg Thins are made using a processing method known as "Hot Popped" (similar to popcorn) where the ingredients are put under heat and pressure using very little oil to press into our triangle thin.
Are you snacks suitable for vegans?
Yes, all our scrumptious snacks are certified vegan by the Vegan Society.
Are your snacks gluten free?
Yes, our entire range is gluten free.
Are your products Halal?
Although some of our raw materials are certified, EMILY products are not currently certified Kosher or Halal. It is something we would consider if enough consumers ask for it.
Are your ingredients non-GMO?
Yes, our entire range is non-GMO.
Are your ingredients Organic?
No, EMILY snacks are not organic. However, we are continuously working to source the highest quality ingredients that are organic so watch this space.
Do your products use palm oil?
The palm oil used for EMILY Fruit Crisps is Roundtable for Sustainable Palm Oil, meaning our suppliers have been independently certified to meet sustainable guidelines. We choose this neutral tasting oil to allow for the great tasting sweet Apple flavours to come through. As a sustainably led company we are always looking for the most sustainable options for our products and business practices. That’s why we’re a B Corporation.
Do your product count as ‘1 of your 5 a day’?
Our focus is to make the highest quality and most natural crisps we can by using real fruit and vegetables minimally processed. Although there are many variations of advice from different bodies, the NHS advice found here details that 30g of dried fruit and 80g of vegetables can be considered a portion towards 1 of your 5 a day. They recommend that you aim for a total of 400g (5 portions) of a variety of fruit and vegetables each day. All products in the EMILY range will help in achieving this as each product contains > 60% of REAL fruit or vegetables, the rest is made up of seasoning and a tiny percent of oil during the processing of the product.
Where can I find the nutritional information about your products?
The nutritional information is displayed on our website on each product page in our shop. Simply click on the product that you want more information on and scroll down to find the nutritional information.
Purchase & Delivery
Where can I buy your snacks?
EMILY snacks are available here on our website and in grocery, health stores and independents all over the UK and all over the world.
When can I expect my order?
If your order is placed by 12 noon we will aim to get it packaged up and despatched on the same day. During busier periods it may be sent out the next day. You will be sent a confirmation email when your order has been dispatched (orders placed on weekends will be handed to the couriers on Monday). Your order will usually arrive within 2-3 working days. Some orders can take up to a week to arrive. If you have any queries about your delivery, please email hello@EMILYsnacks.com with your order number and we’ll find out where it’s got to.
Do you offer any discounts on your online shop?
Yes, we do indeed. Please check our website for the latest promotions (we keep our front page updated with all the big news). Remember to sign-up to our newsletter to receive exclusive offers, promotions and competitions! We also release special discounts on our Instagram, Twitter, and Facebook pages.
I have a voucher code, where do I enter this on your online shop?
Lucky you! You can enter your voucher code on the Cart page of our online shop. Enter the voucher code, click Apply Coupon and your discount will show on your order summary. Please note that you may only use one voucher code per order and restrictions may apply on certain products and during sale periods.
Do you charge delivery costs?
Delivery is free for UK orders over £20. Please allow up to a week for your order to be delivered, although most orders arrive within 2 days of ordering. We currently do not support international shipping from our UK website. If you have any queries about your delivery, please email hello@EMILYsnacks.com with your order number and we’ll find out where it’s got to.
Can I cancel my order?
To cancel your order please contact hello@EMILYsnacks.com with your order number. Orders can be cancelled up until they are despatched. As we process orders quickly, we cannot guarantee cancellation will be possible at any time after the order has been placed.
Can I return my product?
Yes, we operate a 30 day refund policy. For more information please see our Returns & Refunds policy here (add link).
How do I change my delivery address?
You can manage your saved addresses in the My addresses section of the My Account page. If you need to change your address after ordering please contact hello@EMILYsnacks.com with your order number.
What form of payment do you accept?
We currently accept Paypal, Visa, Maestrocard, Mastercard and American Express.
When will my credit card be charged?
Payment will be taken at the time of purchase.
Is it safe for me to use my credit card on your website?
We use SSL (Secure Socket Layer) technology to protect all data transmitted between your computer and our server. This is used by most browsers (including Edge, Firefox, Safari and Google Chrome) and ensures data is encrypted before transmitting. As such all personal information you enter on our website is sent securely.
Didn’t find the answer you were looking for? Click here to Contact Us.